If you provide a service for clients, do you have a way to deal with clients that give you headaches or frustrate you? You should.

I was given a piece of business advice from a friend with quite a bit of experience in the area. He said, “never say no to work, just say how much.” I find so much value in such a short statement. The meaning here is ...

There are “trouble spots” in all projects. These are the parts of the project that aren’t fully thought out, lack documentation or in general are just vague. In the programming world, they are also the parts of the project that you or your team doesn’t have experience developing or that the solution is unknown. I can’t tell you the number of projects I’ve been in where ...

Often when I meet with clients to discuss a technology project, either ongoing or new work, we have to discuss a problem (or rather the opportunity to do better) and then we try to come up with an answer or solutions. We brain-storm, discuss, collaborate and sometimes argue to get to something we can both imagine would be the solution.

While this process works well, it really depends on a ...

First, focus on your customers or your website’s visitors, rather than the technology.

It’s important to be found by search engines—no question, but it’s more important that your customers or potential customer find what they’re looking for first and foremost. Make sure the content of your website is accurate, up to date and easy to understand. Make sure the words and pictures that they are ...